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About Lumineo

Every season, we introduce a new and innovative collection of high-quality products with unique designs. We develop everything you need for a wonderful Christmas and a fantastic Summer season. Our quality product range spans over 3,000 lighting items for decoration all year round, from basic, to decorative to creative innovations. In our Christmas collection, we have an extensive range of string lights, decoration lights, illuminated objects and illuminated villages.

Our outdoor collection features a wide range of solar lights and party lights, so we can be your partner of choice in sustainable lighting. Solar lights are a great way to save energy and they are an environmentally friendly option for lighting your home or garden. We also have a selection of LED candles to create a warm and inviting atmosphere indoors.

Lumineo has been the global trendsetting brand in Christmas and solar lighting since 2007. It is one of Kaemingk’s own brands and sold wholesale to garden centres, DIY stores and many other retailers all over the world.

Frequently asked questions.

General

1. Where can I find the instruction manual?
The manual is included in the packaging

2. I have a question about the product warranty, a missing component or a complaint, who can I contact?
If you have any questions about a Lumineo product that is related to the warranty, a missing product part or if you have a complaint, first, please contact the point of sales where you bought the product. If necessary, they will get in touch with us.

3. Can I buy the products directly from Lumineo?
Lumineo products are sold worldwide through various retailers, both online and offline. Are you a professional buyer and would you like to add Lumineo to your assortment? Have a look in our webshop > https://your.kaemingk.com
We do not sell directly to consumers.

Solar lights

1. How does solar power work?
When it starts to get dark, the sensor will automatically turn on the light. After 6-8 hours, the lights automatically stop burning. The next day the batteries will recharge in daylight. On a sunny, bright day de LED lights will stay on longer than on a dark, cloudy day. Note: when using the light for the first time, please charge it for 1-2 days in direct sunlight, after turning on the ‘ON/OFF’ switch. This will benefit the life span of the battery and ensure proper functioning of the light.


2. Is there a battery in a solar light?
Yes, there is a battery in every solar light. The solar panel is not able to supply the LED directly with power. The solar panel charges the battery, after which the battery can power the LED.



Christmas & Other lights

Some of the lights aren’t working
Despite our strict quality control, sometimes things do go wrong with lighting. Please read the below tips first before contacting the retailer:

- Are the lights plugged into the socket correctly?
- Is the plug at the other end properly connected to the
transformer?
- Is the plug connected to the transformer correctly? Please take a good look at the shape of the pins / holes.
- Does your transformer have a timer? Adjust the timer and check whether the lighting works after the adjustment.
-
Is it a solar product? Please make sure you have followed the guidelines under question “1. How does solar work?”

If it still doesn’t work, please contact your retailer for the manufacturing guarantee.